Last updated: May 25, 2026

At Barq Creative, we value clarity, fairness, and mutual respect in every project. This policy explains how refunds, cancellations, and revisions are handled.

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1. Digital Services

Because our work involves strategy, design, branding, and creative direction, all services are considered digital/custom services.

Once a project has started, refunds are limited depending on the stage of work completed.

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2. Deposits

All project deposits are non-refundable.

Deposits secure:

• Project scheduling
• Research and strategy time
• Creative planning
• Reserved production capacity
  
  

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3. Refund Eligibility

Eligible Cases

Partial refunds may be considered if:

• Work has not yet started
• A duplicate payment was made
• Barq Creative is unable to deliver the agreed service
  
  

Non-Eligible Cases

Refunds are not available for:

• Completed work
• Approved concepts or revisions
• Delays caused by missing client materials/feedback
• Change of mind after project start
• Subjective preference changes
  
  

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4. Revision Policy

Each project includes a specific number of revisions outlined in the proposal or agreement.

Additional revisions beyond the agreed scope may require:

• Additional fees
• Timeline extensions
  
  

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5. Project Cancellation

Clients may cancel a project at any time by written notice.

If cancellation occurs:

• The client is billed for all completed work
• Any remaining balance for unfinished work may be waived at our discretion
• Delivered assets remain property of Barq Creative until full payment is completed
  
  

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6. Turnaround & Delivery

Delivery timelines depend on:

• Project scope
• Client responsiveness
• Revision cycles

Barq Creative is not responsible for delays caused by:

• Late feedback
• Missing assets
• Third-party services/platforms
  
  

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7. Contact

For refund or return inquiries:

Barq Creative
Email: barqcreative@gmail.com
Website: barqcreative.com